Online LIVE classes and website content
As with all exercise programs, when using our exercise videos, you need to use common sense. To reduce and avoid injury, you will want to check with your doctor before beginning any fitness program.
Please do not exercise when ill, under the influence or alcohol or medication which may make you drowsy or that are pain killers.
By performing any fitness exercises, you are performing them at your own risk.
PilatesWise owners and employees will not be responsible or liable for any injury or harm you sustain as a result of our fitness program, DVD, online fitness videos and classes, or information shared on our website. This includes emails, videos and text.
All booking enquiries received online are subject to availability.
With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
All group classes are scheduled on a 6 to 8 week termly basis, 3 terms a year (with breaks in the middle, over 38 weeks of the year.
Summer holiday timetable is extra although members can claim these at a reduced rate.
It will remain your responsibility to update us about ANY change in medical situation, any injuries, any medications and anything at all that may affect your ability to do the class.
Please do not come to class if you are unwell, and especially if you have tummy upsets we need a clear 48 hours before you attend classes.
Please do not consume alcohol or pain relief medication before coming to class, we reserve the right to ask you to leave is we suspect either.
Please check the Venue page for details about parking and directions.
• One one offer may be redeemed at any one time.
• Membership offers and Beginner course offers are only available to new customers • All offers are subject to availability • Bookings are made using our secure system provided by Team Up. Any problems with processing your payment or accessing that system will need to be made to team up at email@example.com • The validity of offer codes are unable to be extended • Memberships, courses and class packs are all subject to their own terms and conditions once booked which can be found by reading through the full terms and conitions
Please bear in mind this is a small business, and the working hours go far beyond the hours just in class, so please value our services and expect to pay what this is truly worth. Please also be prepared to meet our terms and conditions, and if you can’t, we would ask you to please book elsewhere. We pride ourselves in the quality of teaching being very high, and class sizes remaining small, and so you do get what you pay for, and you should expect to pay more for the quality of personal attention you will receive. These are not large gym classes, and teacher qualifications we have are hard to come by and take hours of teaching practice and cost thousands of pounds, and as such we charge accordingly.
FREE complimentary session
If you are a complete beginner, or have medical history or an injury with may require specific attention or exercise prescription, we will ask you to sbook an initial consultation or attend a beginner course if you are a beginner.
Once booked, all class packs are non refundable.
If the teacher cancels due to illness or an unavoidable event, a credit will be applied, a make up session offered or cover provided by an alternative teacher.
All class packs are valid for a set period, regardless of teacher holiday periods, so please bear this in mind.
It is YOUR responsibility to book yourself into the classes you wish to attend on the dates you require. If you fail to pre-book your space, you will be unable to attend the class.
Once the validity period is over, i’m afraid we offer no additional sessions if you have failed to book your classes in the time frame given. In exceptional circumstances please have a chat with Kat and we will endeavour to do all we can to help accommodate your needs.
There are 3 Membership options: Empower, Improve, Refine.
Memberships guarantee you a space in a particular class for the entire duration you are a member.
With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email to firstname.lastname@example.org or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
Memberships cancelled within 12 months will incur a £75 administration fee
After 12 months, should you wish to cancel there is no admin charge but we expect a terms notice and if this is not provided this will be invoiced in full.
The swap board is available so all Classes may be made up at another time if someone cannot make it to their usual class. Please familiarise yourself with the Swap board. (see terms below)
As a member you are entitled to access to the members area and all the content available free of charge
You are entitled to a discount on summer classes and workshops
You will receive special offers on private sessions and studio workouts.
You will receive a discount rate for additional drop in classes
Swap Board All members will be given the password and access to the Swap Board which is found within the members only area.
The rules are as follows:
So, to re-cap:
We keep the numbers small so that we can give you the attention and hands on teaching we feel gives the best Pilates experience and will enable you to progress more quickly, in a much safer way. The membership scheme we offer also enhances this experience as we see the same people each week, get to know you and your needs. We do NOT offer drop in classes for this reason.
Please take note therefore of the following terms. It is important to BE REALISTIC, We cannot run small classes unless you pay, regardless of your attendance. We offer you the chance to make up missed classes – you do not get that with adult education classes.
Please ensure when you book online that you go to the calendar, select the class you want to attend and book your classes in the Team Up Calendar.
If you book our classes, we presume you have read these terms and conditions. Its on all the emails to confirm spaces, noted when you book and agreed to and in our end of term newsletters. If you do not agree with these terms, please do not book classes with us. We are a small local business, very proud of the quality and integrity of our teaching, wishing to give you the best experiences, the best service but we also have bills to pay. We would rather be blunt that dress it up in flowery language and vagueness. We love it, and we hope you will too. Please ensure you read and digest the following terms and conditions when you book:
Please make sure you read and agree to the following terms and conditions when you book:
In case you are unsure of anything, please do feel free to email us, you may find referring first of all to the Q&A below will be helpful:
We do understand it is tricky paying for a term if you are going to miss one or two, but unfortunately the answer will always be no. As above, to keep your space in a class we require payment in full for the term. If you decide to relinquish your space it will be filled by someone else.
If you have let your space go and someone fills it, they have first refusal as the terms continue. We cannot ask someone to vacate a space. However, we can put you on our waiting list and advise you as soon as a space becomes available.
Would you ask a hairdresser, physio or beautician to keep a space fee the same time every week without payment in case you felt like a hair cut or a manicure? Haha! I doubt it. It is the same thing, we aren’t being unreasonable. We are simply running a business. Thanks for your understanding. If you have booked a monthly membership, you are indeed guaranteed your space until you cancel that membership by providing a terms notice.