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Terms & Conditions

All Bookings

  • All booking enquiries received online are subject to availability.

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.

  • All group classes are scheduled on a 6 to 8 week termly basis, 3 terms a year (with breaks in the middle, over 38 weeks of the year.

  • Summer holiday timetable is extra although members can claim these at a reduced rate.

  • It will remain your responsibility to update us about ANY change in medical situation, any injuries, any medications and anything at all that may affect your ability to do the class.

  • Please do not come to class if you are unwell, and especially if you have tummy upsets we need a clear 48 hours before you attend classes.

  • Please do not consume alcohol or pain relief medication before coming to class, we reserve the right to ask you to leave is we suspect either.

  • Please check the Venue page for details about parking and directions.

  • If attending a public hall please be aware of residents living nearby and park respectfully.

Offers

• One one offer may be redeemed at any one time.
• Membership offers and Beginner course offers are only available to new customers • All offers are subject to availability • Bookings are made using our secure system provided by Team Up. Any problems with processing your payment or accessing that system will need to be made to team up at support@goteamup.com • The validity of offer codes are unable to be extended • Memberships, courses and class packs are all subject to their own terms and conditions once booked which can be found by reading through the full terms and conitions

Please bear in mind this is a small business, and the working hours go far beyond the hours just in class, so please value our services and expect to pay what this is truly worth. Please also be prepared to meet our terms and conditions, and if you can’t, we would ask you to please book elsewhere. We pride ourselves in the quality of teaching being very high, and class sizes remaining small, and so you do get what you pay for, and you should expect to pay more for the quality of personal attention you will receive. These are not large gym classes, and teacher qualifications we have are hard to come by and take hours of teaching practice and cost thousands of pounds, and as such we charge accordingly.

FREE complimentary session

  • If you are a complete beginner, or have medical history or an injury with may require specific attention or exercise prescription, we will ask you to sbook an initial consultation or attend a beginner course if you are a beginner.

  • All new clients joining group matwork classes are welcome to book in a complimentary session when you book your initial consultation. This session is non transferable once booked so please ensure you put it in your diary. All other usual T & C’s apply.

Initial consultation

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • We prefer all new clients to attend an Initial consultation enabling us to assess your level and ability, discuss any private issue of health or otherwise and if you are a beginner enabling us to deliver all the information necessary for you to come along to your first class and understand what Pilates is all about and therefore really enjoy your classes and gain the most from them. If you choose not to, we may ask you to attend the beginner course.
  • All initial consultations must be booked and paid for in advance by calling Kat on 07747 464828, or emailing pilateswise@mail.com and if cancelled within 48 hours are non-refundable.
  • No Show, No refund or exchange.

Private sessions

  • All private sessions are non-refundable if cancelled within 72 hours, All new private clients will receive 25% off their first session when they book their initial consultation.
  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • All private classes must be paid for in advance via our online booking system.
  • No Show, No refund or exchange.
  • Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.
  • I am not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.

Class Packs

  • Once booked, all class packs are non refundable.

  • If the teacher cancels due to illness or an unavoidable event, a credit will be applied, a make up session offered or cover provided by an alternative teacher.

  • All class packs are valid for a set period, regardless of teacher holiday periods, so please bear this in mind.

  • It is YOUR responsibility to book yourself into the classes you wish to attend on the dates you require. If you fail to pre-book your space, you will be unable to attend the class.

  • Once the validity period is over, i’m afraid we offer no additional sessions if you have failed to book your classes in the time frame given. In exceptional circumstances please have a chat with Kat and we will endeavour to do all we can to help accommodate your needs.

  • With class packs you are entitled to access the members only area, but you may not be able to access all content without a monthly membership scheme.

Memberships

There are 3 Membership options: Empower, Improve, Refine.

Memberships guarantee you a space in a particular class for the entire duration you are a member.

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email to pilateswise@mail.com or may be posted to 13 Station Rd, Billingshurst RH14 9RU.

  • Memberships cancelled within 12 months will incur a £75 administration fee

  • After 12 months, should you wish to cancel there is no admin charge but we expect a terms notice and if this is not provided this will be invoiced in full.

  • The swap board is available so all Classes may be made up at another time if someone cannot make it to their usual class. Please familiarise yourself with the Swap board. (see terms below)

  • As a member you are entitled to access to the members area and all the content available free of charge

  • You are entitled to a discount on summer classes and workshops

  • You will receive special offers on private sessions and studio workouts.

  • You will receive a discount rate for additional drop in classes

  • You will receive 38 classes per year as part of this membership, and access to the swop board if you cannot make a class.

Swap Board All members will be given the password and access to the Swap Board which is found within the members only area.

The rules are as follows:

1 You MUST post a swop to be able to take one.

2 You can only swop in the current term.

3 You cannot use it to make up a class you have missed at the last minute, especially if you haven’t posted it!

4 You cannot carry over swops to the following term.

5 You cannot list the class or take a swop within 24 hours of that class starting. 24 hours notice is the cut off.

tokens are valid for a term and will then expire.

So, to re-cap:

Group Classes

We keep the numbers small so that we can give you the attention and hands on teaching we feel gives the best Pilates experience and will enable you to progress more quickly, in a much safer way. The membership scheme we offer also enhances this experience as we see the same people each week, get to know you and your needs. We do NOT offer drop in classes for this reason.

Please take note therefore of the following terms. It is important to BE REALISTIC, We cannot run small classes unless you pay, regardless of your attendance. We offer you the chance to make up missed classes – you do not get that with adult education classes.

Please ensure when you book online that you go to the calendar, select the class you want to attend and book your classes in the Team Up Calendar.

If you book our classes, we presume you have read these terms and conditions. Its on all the emails to confirm spaces, noted when you book and agreed to and in our end of term newsletters. If you do not agree with these terms, please do not book classes with us. We are a small local business, very proud of the quality and integrity of our teaching, wishing to give you the best experiences, the best service but we also have bills to pay. We would rather be blunt that dress it up in flowery language and vagueness. We love it, and we hope you will too. Please ensure you read and digest the following terms and conditions when you book:

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email to pilateswise@mail.com or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • to attend Group classes you must either sign up to one of our monthly membership schemes, which secures you a place in a class until such time as you cancel. The sessions are scheduled on a 6 to 8 weeks termly basis, 6 terms a year, over 38 weeks of the year.
    If you require more flexibility, you may also purchase a class pack of 6 classes valid for 9 weeks or 10 classes valid for 15 weeks or 20 classes valid for 25 weeks. Once the sessions are up, or the validity of the pack, whichever comes first, you will then need to re-book another pack in order to continue in the class, and this will be subject to availability of course.
  • I am not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.
  • All Group Classes, excpept the beginner course, allow you to make up missed classes at another time if someone cannot make it to their usual class, but this must be agreed and booked on the swopboard in advance of the occasion. (see below)
  • No Show, No refund or exchange.
  • Weekly group class monthly membership is payable once a month on 1st day of the booking and monthly on that date thereafter. the Fee (depending on the chosen membership) will be debited according to payment details provided. Any declined payment or late payment of more than 5 days will incur an administration fee of £10.
  • We require a minimum of one terms notice of cancellation and for the current term to be fully completed and paid for.
  • Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.
  • We offer a ‘make-up’ system which means if you cannot for any reason make your usual class, we can arrange for you to attend another class that week. (with the exception of the Beginner Course which must be booked and used over 6 consecutive weeks)
    • Please give a minimum of 24 hours notice of your intention to swop classes, unless an emergency situation occurs, in which case we will do all we can to find an alternative.
    • All make up classes need to be taken within the same term and cannot be taken over to a new term.
    • Make ups can be arranged in advance, in fact this is welcomed. Please make use of the swop board.
    • If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire. The responsibility of arranging and attending the makeup classes rests solely with the client.
    • Make up classes are on a first come first serve basis and subject to availability of places within each class. (Each classes maximum numbers are 12 for insurance purposes).
    • Make-up classes must be on a like for like basis. We cannot swop a group class for a private.
    • We reserve the right to cancel a classes should the need arise and will provide a minimum of 24 hours notice of this and where possible we will provide a cover teacher, an alternative class or a credit on your account if neither of those is possible.

Private Classes

Please make sure you read and agree to the following terms and conditions when you book:

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • All private classes must be paid for in advance via our online booking system.
  • Refunds will be given for cancellation, unless within 48 hours of the appointment, in which case the session is non-refundable.
  • No Show, No refund or exchange.
  • Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.
  • I am not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.

In case you are unsure of anything, please do feel free to email us, you may find referring first of all to the Q&A below will be helpful:

I can’t make all the classes next term but I don’t want to lose my place, can I just pay for the ones I can make?

We do understand it is tricky paying for a term if you are going to miss one or two, but unfortunately the answer will always be no. As above, to keep your space in a class we require payment in full for the term. If you decide to relinquish your space it will be filled by someone else.

Can I return to the same class if I miss a term?

If you have let your space go and someone fills it, they have first refusal as the terms continue. We cannot ask someone to vacate a space. However, we can put you on our waiting list and advise you as soon as a space becomes available.

Why can’t you keep a space for me?

Would you ask a hairdresser, physio or beautician to keep a space fee the same time every week without payment in case you felt like a hair cut or a manicure? Haha! I doubt it. It is the same thing, we aren’t being unreasonable. We are simply running a business. Thanks for your understanding. If you have booked a monthly membership, you are indeed guaranteed your space until you cancel that membership by providing a terms notice.