Terms & Conditions

All booking enquiries received online are subject to availability, and are non refundable, except Pilates Tuition is refundable as long as over 48 hours notice of cancellation is provided.

All Classes may be made up at another time if someone cannot make it to their usual class, but this must be agreed before they turn up to the class. (see terms below)

Group Classes

We keep the numbers small so that we can give you the attention and hands on teaching we feel gives the best pilates experience and will enable you to progress more quickly, in a much safer way. The membership scheme we offer also enhances this experience as we see the same people each week, get to know you and your needs. We do NOT offer drop in classes for this reason.

Please take note therefore of the following terms. It is important to BE REALISTIC, We cannot run small classes unless you pay, regardless of your attendance. We offer you the chance to make up missed classes – you do not get that will adult education classes.

If you book our classes we presume you have read these terms and conditions. Its on all the emails to confirm spaces, noted when you book and agreed to and in our end of term newsletters. If you do not agree with these terms, please do not book classes with us. We are a small local business, very proud of the quality and integrity of our teaching, wishing to give you the best experiences, the best service but we also have bills to pay. We would rather be blunt that dress it up in flowery language and vagueness. We love it, and we hope you will too. Please ensure you read and digest the following terms and conditions when you book:

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • Group classes are £36.35 per month which is £11 per session. The sessions are scheduled on a 6 to 8 weeks termly basis, 6 terms a year, over 40 weeks of the year.
  • I am not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.
  • All Group Classes may be made up at another time if someone cannot make it to their usual class, but this must be agreed and booked with Kat at PilatesWise in advance of the occasion. (see below)
  • No Show, No refund or exchange.
  • Weekly group class membership is payable once a month on 1st of the month a fee of £36.35 will be debited according to payment details provided. Any declined payment or late payment of more than 5 days will incur an administration fee of £10.
  • We require a minimum of 30 days notice of cancellation and for the current term to be fully completed and paid for.
  • Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.
  • Payment can be pro-rata if you join a class mid-term.
  • We offer a ‘make-up’ system which means if you cannot for any reason make your usual class, we can arrange for you to attend another class that week.
    • Please give a minimum of 24 hours notice of your intention to swop classes, unless an emergency situation occurs, in which case we will do all we can to find an alternative.
    • All make up classes need to be taken within the same term and cannot be taken over to a new term.
    • Make ups can be arranged in advance, in fact this is welcomed.
    • If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire.  The responsibility of arranging and attending the makeup classes rests solely with the client.
    • Make up classes are on a first come first serve basis and subject to availability of places within each class. (Each classes maximum numbers are 12 for insurance purposes).
    • Make-up classes must be on a like for like basis. We cannot swop a group class for a private.
    • We reserve the right to cancel a classes should the need arise and will provide a minimum of 24 hours notice of this and where possible we will provide a cover teacher, an alternative class or a credit on your account if neither of those is possible.

Private Classes

Please make sure you read and agree to the following terms and conditions when you book:

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • All private classes must be paid for in advance via our online booking system.
  • Refunds will be given for cancellation, unless within 48 hours of the appointment, in which case the session is non-refundable.
  • No Show, No refund or exchange.
  • Please ensure you notify the teacher before the class of any change in health, including blood pressure, pregnancy, anything at all. It may be very important.
  • I am Not able to advise on specific medical conditions but can give general advice from a Pilates perspective and am happy to liaise with clients existing Health Care Professionals.

Initial consultation

  • With every new booking, we require a completed enrolment form which can be downloaded from the website and must be signed and returned in person, by email or may be posted to 13 Station Rd, Billingshurst RH14 9RU.
  • We prefer all new clients attend an Initial consultation enabling us to assess your level and ability, discuss any private issue of health or otherwise and if you are a beginner enabling us to deliver all the information necessary for you to come along to your first class and understand what Pilates is all about and therefore really enjoy your classes and gain the most from them.
  • All initial consultations must be booked and paid for in advance and if cancelled within 248 hours are non-refundable.
  • No Show, No refund or exchange.

In case you are unsure of anything, please do feel free to email us, you may find referring first of all to the Q&A below will be helpful:

I can’t make all the classes next term but I don’t want to lose my place, can I just pay for the ones I can make?

We do understand it is tricky paying for a term if you are going to miss one or two, but unfortunately the answer will always be no. As above, to keep your space in a class we require payment in full for the term. If you decide to relinquish your space it will be filled by someone else.

Can I return to the same class if I miss a term?

If you have let your space go and someone fills it, they have first refusal as the terms continue. We cannot ask someone to vacate a space. However, we can put you on our waiting list and advise you as soon as a space becomes available.

Why can’t you keep a space for me?

Would you ask a hairdresser, physio or beautician to keep a space fee the same time every week without payment in case you felt like a hair cut or a manicure? Haha! I doubt it. It is the same thing, we aren’t being unreasonable. We are simply running a business. Thanks for your understanding.